South Eastern Railway introduces train captain in Duranto Exp Trains

The Train captain will look after all sorts of passenger amenities and will manage any sort of untoward incident during the train journey

Kolkata: With a view to improving onboard services and redress Passengers’ grievances, South Eastern Railway has introduced “Train Captain” in Howrah-Yesvantpur Duronto Express, Howrah-Mumbai Duronto Express and Howrah-Pune Duronto Express. The services of Train Captain will be gradually extended to all other Premium trains originating from South Eastern Railway within a short time.

Mihir Kumar is the first Train Captain under whose guidance Howrah-Yesvantpur Duronto Express left Howrah on 01.07.2018 and will reach its destination with proper care.

The Train Captain is the overall in-charge of the train from beginning to end and is responsible for ensuring passenger amenities including the availability of water, cleanliness of coaches, working of electrical fittings etc.

The Train captain will initiate necessary action to address the problems of the passengers. He will also take up the matter with higher officials for further action which is not within his ambit. The Train Captain has a special uniform provided with a badge so that passengers can easily identify him. The Train captain will look after all sorts of passenger amenities and will manage any sort of untoward incident during the train journey.