CRB’s instructions to all PCCMs for immediate compliance

All commercial officers to stand up for the commercial staff

New Delhi: Chairman, Railway Board (CRB) Ashwani Lohani instructed-

1. We have to position commercial department at the forefront as it should happen in organizations that are commercial in nature.

2. Commercial deptt. should pilot Process Reforms and Simplification.

3. Let me know what empowerment needs to be done right up to the field level.

4. We also need to care for our TTEs and other commercial staff. Reduce charges Geeta.

5. All commercial officers to stand up for the commercial staff.

6. All Zones and Divisions should start best TTE of the month and similarly the best staff in other categories of commercial deptt.

7. I also dislike the practice of verifying TTE’s cash in front of passengers and even otherwise. He is our face. How can we not treat him with dignity? Let us do something to build pride and confidence in our TTEs and other commercial staff.

8. Let all TTE lobby be inspected by one of your HOD and Engg HOD in the next one month. Let us do a drive to improve them on a crash basis. On Railways DRMs have already deputed ADRMs, Sr. DCMs, Sr. DENs and Sr. DEEs for joint inspection. Housekeeping contracts for all TTE restrooms should be put in place.

9. Let commercial deptt. become aggressive.

10. Come forward with suggestions for improvement in the working of commercial deptt.

In view of the above, I would request all to take necessary action on ECR. Suggestions to improve working and empowerment etc. must be sent within three days to me on my mail in soft copy, so that it could be compiled and sent to CRB. He has asked for it. Matter Most Urgent.